Privacy Policy · JP Roll Off Hub

JP Roll Off Service, Inc. ("JP Roll Off," "we," "us," or "our") operates the JP Roll Off Hub mobile application (the "App") for drivers and customers of our roll-off and waste services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App. It also describes your choices and rights.

By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Who we are

JP Roll Off Service, Inc.
P.O. Box 168
Beltsville, MD 20704
United States

Privacy / support contact:

Email: support@jprolloffhub.com
Phone: (301) 252-3586
Website: https://www.jprolloff.com

2. Scope of this policy

This policy applies to information collected through the JP Roll Off Hub mobile app. It does not apply to third-party websites or services linked from the App (for example, map or navigation services), which have their own privacy practices.

3. Information we collect

We collect information depending on how you use the App (driver or customer).

A. Information you provide

Account and profile information — such as name, email address, phone number, company name, and login credentials when you register or sign in.
Customer registration — email and password when you create a customer account in the App.
Driver sign-in — phone number and one-time verification codes for driver login.
Job and service information — order details, job notes, signatures, and other information you submit to complete a service request or job.
Photos — images you capture or upload in the App (for example, job site photos or weight ticket photos).
Communications — information you send when you contact us for support.

B. Information collected automatically

Location information — when you allow location permissions, we may collect precise location to show routes, estimate distance to job stops, and support driver dispatch and field operations. Location is used for App functionality, not for advertising.
Device and app information — such as device type, operating system, app version, and push notification tokens so we can send service-related alerts you opt into.
Log and usage information — such as access times, feature usage, and error logs to operate, secure, and improve the App.

C. Information from third parties

We may receive information from JP Roll Off systems or authorized administrators (for example, when a driver account is created or assigned by our office).

4. How we use information

We use information to:

Create and manage your account and authenticate you
Provide driver tools (routes, jobs, job completion, photos, signatures)
Provide customer tools (orders, tracking, account history)
Communicate with you about service, jobs, and account matters
Send push notifications you have allowed
Operate, maintain, secure, and improve the App
Comply with law and enforce our terms
Resolve disputes and prevent fraud or misuse

We do not use your information to sell your personal data to third parties for their own marketing.

5. How we share information

We may share information with:

Service providers who help us operate the App (for example, hosting, cloud infrastructure, and push notification delivery), only as needed to provide services to us and subject to appropriate safeguards
JP Roll Off personnel who need access to perform work, dispatch, billing, or customer support
Legal and safety — when required by law, legal process, or to protect rights, safety, and security
Business transfers — in connection with a merger, acquisition, or sale of assets, with notice where required by law

We do not share your precise location with other App users in a social or public way. Location is used for operations and service delivery through JP Roll Off.

6. Your choices

Account information — you may update certain profile information in the App where available.
Location — you may control location permissions in your device settings. Some driver features may not work without location when required for the job.
Camera and photos — you may control camera/photo permissions in your device settings. Some job completion steps may require photos.
Push notifications — you may enable or disable notifications in device settings and in the App where offered.
Marketing — the App is not designed for third-party advertising.

7. Data retention

We keep information as long as needed to:

Provide the App and our services
Meet legal, tax, and accounting obligations
Resolve disputes and enforce agreements

When information is no longer needed, we delete or anonymize it unless we must retain it by law. Billing and invoice records may be kept for longer periods required by law (often several years).

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. Data transmitted between the App and our servers is encrypted in transit using industry-standard HTTPS/TLS where supported by your device and our systems.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children's privacy

The App is intended for business and service use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10. Your rights and requests

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing.

To make a request, contact us at support@jprolloffhub.com. We may need to verify your identity before fulfilling a request.

Account deletion: See the "Delete Your Account" section on our website at https://www.jprolloff.com/privacy#delete-account.

11. Third-party services

The App may link to or use third-party services (for example, map/navigation providers). Those services are governed by their own privacy policies. We encourage you to review them.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the App after changes means you accept the updated policy.

13. Contact us

Questions about this Privacy Policy or our privacy practices:

JP Roll Off Service, Inc.
Email: support@jprolloffhub.com
Phone: (301) 252-3586
Website: https://www.jprolloff.com

Delete Your JP Roll Off Hub Account

If you have a JP Roll Off Hub account, you may request deletion of your account and associated App data.

How to request account deletion

Email support@jprolloffhub.com from the email address on your account (or include the phone number on your driver account).
Use the subject line: JP Roll Off Hub - Account Deletion Request
Include your full name and the email or phone number associated with your account.
Tell us whether you are a driver or customer user.
We will verify your identity and process your request within 30 days, unless a longer period is required by law.

You may also contact us by phone at (301) 252-3586.

What we delete

When your deletion request is approved, we delete or anonymize, where applicable:

Your account profile (name, email, phone, and related account identifiers)
Login credentials and authentication tokens
App-related photos and signatures linked to your account
Location history associated with your driver account in the App, where applicable
Other personal data in the App that is not required to be retained by law

What we may keep

We may retain certain information when required or permitted by law, including:

Billing, invoice, payment, and tax records
Records needed for legal compliance, fraud prevention, or dispute resolution
Information in backups for a limited period before automatic deletion

If we must retain data, we will restrict its use to the purpose for which it was retained.

Questions